Refund & Dispute Policy

1. Refund Policy for PaperOS

We want you to feel confident in your purchase of PaperOS. We offer a 14-day “No-Questions-Asked” Refund Period from the date of your purchase.

  • How to request a refund: To initiate a refund, please send an email to me@rachelleintheory.com.

  • Subject Line: Please use the subject line “Refund Request: [Your Name]” to ensure your request is prioritized.

  • The Process: Once your request is received, we will process your refund via our payment processor.

  • Access Revocation: Upon the processing of a refund, your access to the PaperOS course, community, and all associated digital materials will be immediately and automatically revoked.

2. 1-on-1 Coaching Refund & Cancellation Policy

  • All Sales are Final: Due to the personalized nature of 1-on-1 coaching and the limited number of slots available, all payments for coaching services are non-refundable. When you book a session or a coaching package, that time is reserved exclusively for you, preventing other clients from accessing that slot. Additionally, significant administrative work and preparation often occur before our first meeting. For these reasons, we do not offer refunds, transfers, or “money-back” guarantees for any reason.

  • Rescheduling Policy: While we do not offer refunds, we understand that life happens. We offer flexibility for rescheduling:

    • Advance Notice: If you need to reschedule a session, you must provide at least 24 hours’ notice by emailing the address provided in your booking confirmation.

    • Late Cancellations: Requests made with less than 24 hours' notice, or “no-shows,” will result in the forfeiture of that session without the option to reschedule.

  • Commitment to the Process: Coaching is a collaborative partnership. By purchasing a session or package, you are committing to the work required to see results. If you decide to discontinue the coaching relationship before your sessions are completed, no pro-rated refunds will be issued for the remaining time.

3. Payment Issues, Disputes and Resolution Policy

A “payment issue” occurs when there are duplicate or outsized charges on your bank statement. A “dispute” (or chargeback) occurs when a customer contacts their bank to forcibly reverse a payment. Because formal disputes are a slow, automated process that can take up to 90 days to resolve, we prefer to work with you 1-on-1 to solve any issues much faster.

  • Before you contact your bank: If you have an issue with your purchase, a technical error, or a duplicate charge, please email me@rachelleintheory.com with the subject line “Dispute”.

    • If the Dispute is for coaching sessions, please also include “Coaching Feedback” in the subject line so we can discuss your concerns 1-on-1.

  • Our Commitment: We will respond to all dispute-related emails to work toward a manual resolution.

Please note that filing a formal dispute (chargeback) for services already rendered or time already reserved is considered a breach of our agreement and may result in the permanent termination of all current and future access to Rachelle In Theory products and services.

4. Refund vs. Dispute: Which is right for me?

We aim for transparency. Here is how to decide which path to take:

  • Choose a Refund if: You’ve realized the course isn't the right fit for you, or you’ve had a change of heart within the first 14 days. This is the fastest way to get your money back, as we can trigger the return of funds instantly.

  • Choose a Dispute if: You believe your credit card has been used fraudulently or there is a major billing error that we have been unable to resolve for you.

Note: Formal disputes often result in your bank "holding" the funds for several months while they investigate. In almost every case, a direct refund request is significantly faster and easier for you.